Shipping policy

All orders ship from our warehouse in Monroe, Michigan.

AT A GLANCE
- Ships Monday–Friday with a 1 business-day handling time
- Standard shipping: $4.99 flat rate, free on orders of $49.99 or more
- Express shipping: $14.99 flat rate
- U.S. addresses only, including Alaska, Hawaii, U.S. territories, and military addresses
- Tracking emailed as soon as your order ships
- Lost or damaged in transit? Full refund, including shipping

WHERE WE SHIP
We ship to addresses in the United States, including Alaska, Hawaii, Puerto Rico and other U.S. territories, and APO/FPO/DPO military addresses. We do not ship internationally at this time.

SHIPPING RATES
- Standard: $4.99 flat rate per order.
- Standard is free on orders of $49.99 or more.
- Express: $14.99 flat rate per order, for faster carrier delivery. Free shipping does not apply to Express.
Rates are the same to every U.S. address — no weight calculations, no distance surcharges, no handling fees. The rate you see at checkout is the rate you pay.

HANDLING TIME
We ship Monday through Friday with a 1 business-day handling time. Orders placed on a business day are typically packed and handed to the carrier the next business day. Orders placed on weekends or holidays begin processing the next business day. Handling time is the same for Standard and Express; Express shortens carrier transit time only.
If we can't ship your order on time, we'll email you with a new expected ship date and the option to cancel for a full refund.

DELIVERY TIME
Transit time depends on the shipping method, the carrier, and your location. Most Standard orders arrive within a few business days after shipping, and Express is generally faster. Deliveries to Alaska, Hawaii, U.S. territories, and military addresses can take longer. Delivery estimates come from the carrier and are not guaranteed; carrier delays, weather, and holiday volume can extend transit times.

TRACKING
Once your order ships, we'll email you a tracking number. If more than two business days have passed since you placed your order and you haven't received tracking, contact us and we'll look into it right away.

LOST OR DAMAGED PACKAGES
- If your package is lost in transit or arrives damaged, you'll get a full refund, including any shipping you paid.
- Contact us within 30 days of delivery (for a lost package, within 30 days of the estimated delivery date). If the item arrived damaged, include photos of the item and packaging.
- Please keep the item and packaging until your request is resolved, because the carrier may need them. If we need the item back, we'll send you a prepaid return label.
- A package counts as lost if the carrier confirms it's lost, or if it hasn't been delivered within 10 business days after its estimated delivery date.
- If tracking shows your package as delivered but you haven't received it, please check with your household and neighbors and confirm the address on your order, then contact us so we can help.

SHIPPING ADDRESSES
Please double-check your shipping address at checkout. We can't change an address once a package has been handed to the carrier. If a package is returned to us as undeliverable because of an incorrect or incomplete address, we'll refund the order less any shipping charge you paid, or reship it once you've covered the return and reshipment postage.

ITEM AVAILABILITY
We sell liquidation, overstock, and shelf-pull merchandise, and most items are single units that are never restocked. If an item you ordered is unavailable or doesn't pass our final inspection before packing, we'll contact you and refund that item in full within 7 business days, plus your shipping charge if nothing else in your order ships.

ORDER CHANGES AND CANCELLATIONS
Because of our short handling time, we can only change or cancel an order before it ships. Contact us as soon as possible with your order number. If you cancel before your order ships, we'll refund your full payment, including shipping, within 7 business days. Once a package is with the carrier, it must be handled as a return under our Refund Policy.

RETURNS
Returns are covered in our Refund Policy (warehouse11.store/policies/refund-policy). In short: you can start a return on any item within 30 days of delivery, and we cover return shipping when the return is our error or is started within 14 days of delivery.

QUESTIONS?
Contact us at warehouse11.store/pages/contact or email contact@warehouse11.store. We usually reply within one business day.