Refund policy

We want you to be happy with what you receive. You can start a return on any item within 30 days of delivery, as long as it meets the conditions below. Because we sell liquidation, overstock, and open-box merchandise, every item is graded and described honestly before listing — but if something arrives not as described, we'll make it right.

AT A GLANCE
• 30-day returns on every item
• Free return shipping if it's our error, or if you start your return within 14 days of delivery
• Lost or damaged in shipping? Full refund, including shipping
• Refunds go back to your original payment method

WHAT'S ELIGIBLE
• Any item, as long as you start the return within 30 days of delivery.
• Items returned in the same condition you received them, including any original packaging, tags, parts, and accessories.

LOST, DAMAGED, OR NOT AS DESCRIBED
• If your package is lost in transit, or your item arrives damaged, defective, incorrect, or not as described, you'll get a full refund, including any shipping you paid. This includes a part that doesn't fit because the fitment information in our listing was wrong.
• Contact us within 30 days of delivery (for a lost package, within 30 days of the estimated delivery date). If the item arrived damaged or wrong, include photos of the item and packaging, and keep both until your request is resolved. If we need the item back, we'll send you a prepaid label.
• A package counts as lost if the carrier confirms it's lost, or if it hasn't been delivered within 10 business days after its estimated delivery date.
• If an item isn't genuine, we'll give you a full refund and cover return shipping, even after 30 days.

WHO PAYS RETURN SHIPPING
• We do when the return is the result of our error — for example, you received an incorrect, damaged, or defective item, or an item not as described.
• We also do for returns started within 14 days of delivery, provided the item is returned in the same condition you received it.
• You do for other returns (a change of mind after the first 14 days).

HOW TO START A RETURN
1. Message us first. Go to warehouse11.store/pages/contact, choose "Return or refund," and include your order number and a quick note (a photo helps if the item arrived damaged or wrong).
2. We'll send instructions. We'll confirm your return is eligible and send you the return address and a prepaid label if we're covering shipping.
3. Ship it back. Pack the item securely in its original condition and send it within 14 days of getting our instructions. Hang on to your tracking number.

WHAT YOUR REFUND COVERS
• Refunds go to your original payment method and cover the item price plus any sales tax.
• If the return is because of our error, we also refund the shipping you paid.
• If an item comes back used, damaged, or missing parts it had when we shipped it, we'll contact you before issuing a reduced refund for the lost value.

WHEN YOU'LL GET YOUR REFUND
Most refunds are completed well within four weeks of you handing your package to the return carrier — and often much faster. That window covers three stages:
• Return transit: 5–10 business days for the package to reach us.
• Processing: 3–5 business days for us to inspect and process your return once it arrives.
• Bank processing: 5–10 business days for your bank or card issuer to post the refund after we issue it.

We'll email you when your refund has been issued on our end.

QUESTIONS?
Contact us at warehouse11.store/pages/contact or email contact@warehouse11.store. We usually reply within one business day.